Customer service desk
The Customer Services Desk can be found in the Designer Outlet Centre adjacent to Wonderbra.
The customer services team can help with:
- Gloucester Quays Designer Outlet Gift Cards
- Lost & Found Property
- Hire of Turbo Tots kids buggies
- Mall directions
- General Information
The customer services desk is also a useful meeting point.
You can contact the Customer Service Desk via:
Telephone : 01452 338933
Email : cservices@gloucesterquays.co.uk
Frequently asked questions
| Mon - Fri | 10am - 8pm |
| Sat | 10am - 7pm |
| Sun* | 10am - 5pm |
| Bank Hols** | 10am - 6pm |
Opening hours may vary.
* To comply with the Sunday Trading Act larger stores will only open from 11am - 5pm
** Bank Holiday trading hours may vary.
| Mon - Fri | 10am - 5pm |
| Sat | 10am - 5pm |
| Sun | 11am - 5pm |
| Bank Hols* | 10am - 5pm |
Opening hours may vary.
* Bank Holiday trading hours may vary.
Shopmobility
We understand the needs of our disabled customers and aim to make their shopping experience at Gloucester Quays a happy, effortless, and enjoyable one. Shopmobility provides battery powered scooters and wheelchairs at no charge against a small returnable deposit. Donations however will be accepted and are used to repair and maintain all Shopmobility equipment.
The Shopmobilility service at Gloucester Quays is provided by Gloucester City Council in conjunction with the Gloucester Quays Designer Outlet and can be found adjacent to the 1st Floor Car Park.
You can contact Shopmobility on 01452 501839.
Shopmobility Opening Hours Mon - Sun : 11.00 - 16.00 (last booking taken at 15.30).
Toilet facilities
Sensory aids
In the event of an emergency our Public Lifts are fitted with telephones.
