The Customer Services Desk can be found in the Outlet Centre at the St Ann Way entrance between the M&S Outlet and Next Clearance.
The customer services team can help with:
The customer services desk is also a useful meeting point.
At Gloucester Quays, we strive to offer the best Customer Experience to all our visitors and we want our customers to feel welcomed, valued and delighted on each and every visit to our Centre. We have a dedicated team of friendly staff at hand to assist you during your visit based at our Customer Service Desk (located on the main Mall, opposite M&S Outlet and Next Clearance near Lifts/Stairwell A).
For all customer feedback, please email: GQFeedback@peel.co.uk
Please note emails to this address are responded to during office hours Monday - Friday only.
Contact details for our customer services department are listed at the bottom of this page.
Gloucester Quays is also an Accredited Member of the Institute of Customer Service (2017-2020).
Baby Changing and Breastfeeding Facilities
Gloucester Quays offers 3 Baby Changing Facilities located on Level 1B and on the Ground Floor near L.K.Bennett as well as a Family Room for Breastfeeding also on Level 1B. The Family Room features comfortable chairs as well as cubicles should Mum want to breastfeed in private.
Gloucester Quays operates a Radar Key System for our Disabled Toilets which are located on the Ground Floor by Lifts/Stairwell A and B, on Level 1A and Level 1B. If shoppers with disabilities do not have a Radar Key, then they can obtain one from the Customer Service Team if an item of value is left as a deposit.
Hire of Wheelchairs and Mobility Scooters
Gloucester Quays has a limited number of Wheelchairs and Mobility Scooters which shoppers can hire free of charge if an item of value is left as a deposit. These are rented out on a first come, first served basis. Shoppers can contact the Customer Service Team to pre-book the use of these (based on availability). Wheelchairs and Mobility Scooters must remain within Gloucester Quays and Gloucester Docks.
Gloucester Quays offers Blue Badge spaces on all Levels of the Car Park. Blue Badge shoppers are entitled to 4 hours free parking. To get your free parking, shoppers must leave their Blue Badge timer on their vehicle dashboard, and bring their Blue Badge ID to the Customer Service Desk. The individual on the Badge must be present at the Desk in order to get the parking validated. Once validated, at the end of their visit, shoppers must pop their Car Parking ticket into any payment machine (located on all Levels except Level 4) before proceeding to their vehicle.
Family Bay Parking
Gloucester Quays does not currently offer Family Bay parking.
Gloucester Quays currently has 2 Cash Machines – both are located on the Ground Floor (Mall) by Lifts/Stairwell A and B.
Hire of Turbo Tots Cars
Gloucester Quays offers Turbo Tot cars suitable for toddlers/young children available to hire from the customer services desk. Turbo Tot cars must remain within Gloucester Quays and Gloucester Docks.
Contact Details for Customer Service Team
Telephone: 01452 338933
Customer Service Manager: Lindsey Crocombe
|Mon - Fri||10am - 8pm|
|Sat||10am - 7pm|
|Sun*||10am - 5pm|
|Bank Hols*||10am - 6pm|
|Mon - Fri||10am - 9pm|
|Sat||10am - 9pm|
|Sun*||10am - 9pm|
|Bank Hols*||10am - 9pm|
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Available from the Customer Services Desk, these cards can be loaded with any amount between £5 and £500 and can be used at any participating store in the outlet including the restaurants/eateries.