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Gift Card

Available from the Customer Services Desk, these cards can be loaded with any amount between £5 and £500 and can be used at any store in the outlet including the food court and plaza restaurants..


  • Available in any value between £5 and £500
  • Fits into your wallet or purse
  • Easy and simple to use
  • Choice of gift card holder

Frequently asked questions

Do you have a gift card?
Yes, a Gift Card for use in the Gloucester Quays Outlets stores

Where can I purchase a gift card?
These can be purchased at the Customer Services Desk

How do I pay for a Gloucester Quays Outlet Gift Card?
The following methods of payment are accepted:

Cash (limit £250)
Visa Debit

Where can I use my gift card at Gloucester Quays Outlet?
At participating stores in Gloucester Quays Outlet including the food court and plaza restaurants.

What does the card look like?
The card looks just like the image above

How do the cards operate?
Gloucester Quays Outlet Gift Cards can be purchased for any amount between £5 and £500 from the Customer Services Desk with cash or any major credit/debit card. The recipient can then spend the amount on the card at any store within the Gloucester Quays Outlet.

How does the recipient know the value on the card?
Customers can check their available balance and review recent transactions by visiting www.getmybalance.com or by calling 0121 268 3210 (24 hrs a day). Customers may also check their balance at the Customer Services Desk during the Centre\'s opening hours or at the Information Pods located around the Centre. The remaining value will also be stated on the Customer Receipt after each transaction.

Can children use a Gloucester Quays Outlet Gift Card?
Yes, there are no restrictions

For how long is the card valid?
The Gift Card is valid for 24 months from the activation date.

Intended for use at participating Gloucester Quays Outlets retailers. Unless required by law, it cannot be redeemed for cash. Card expires on and cannot be used or redeemed on the day after the 24 month anniversary of when card was purchased. Purchase, use or signing of the card constitutes acceptance of the terms in the Cardholder Agreement. To access card terms, purchase date or balance visit www.getmybalance.com. For customer services, retailer support or to report lost or stolen cards call 0121 268 3210. 

This card is issued by R. Raphael & Sons plc pursuant to license by Mastercard International. Mastercard is a registered trademark of Mastercard International Incorporated.