Customer Services
The Customer Services Desk can be found in the Outlet Centre at the St Ann Way entrance between the M&S Outlet and Next Clearance.
The customer services team can help with:
- Gloucester Quays Outlets Gift Cards
- Lost & Found Property
- Hire of Turbo Tots kids buggies
- Mall directions
- General Information
- Wheelchair & mobility scooter availability
The customer services desk is also a useful meeting point.
At Gloucester Quays, we strive to offer the best Customer Experience to all our visitors and we want our customers to feel welcomed, valued and delighted on each and every visit to our Centre. We have a dedicated team of friendly staff at hand to assist you during your visit based at our Customer Service Desk (located on the main Mall, opposite M&S Outlet and Next Clearance near Lifts/Stairwell A).
For all customer feedback, please email: GQFeedback@peel.co.uk or click here to fill out our customer feedback survey. Please note emails are responded to during office hours Monday - Friday only.
Contact details for our customer services department are listed at the bottom of this page.
Gloucester Quays is also an Accredited Member of the Institute of Customer Service (2017-2020).
Facilities
Baby Changing and Breastfeeding Facilities
Gloucester Quays offers 3 Baby Changing Facilities located on Level 1B and on the Ground Floor near L.K.Bennett as well as a Family Room for Breastfeeding also on Level 1B. The Family Room features comfortable chairs as well as cubicles should Mum want to breastfeed in private.
Disabled Toilets
Gloucester Quays operates a Radar Key System for our Disabled Toilets which are located on the Ground Floor by Lifts/Stairwell A and B, on Level 1A and Level 1B. If shoppers with disabilities do not have a Radar Key, then they can obtain one from the Customer Service Team if an item of value is left as a deposit.
Hire of Wheelchairs and Mobility Scooters
Gloucester Quays has a limited number of Wheelchairs and Mobility Scooters which shoppers can hire free of charge if an item of value is left as a deposit. These are rented out on a first come, first served basis. Shoppers can contact the Customer Service Team to pre-book the use of these (based on availability). Wheelchairs and Mobility Scooters must remain within Gloucester Quays and Gloucester Docks.
Disabled Parking
Gloucester Quays offers Blue Badge spaces on all Levels of the Car Park. Blue Badge shoppers are entitled to 4 hours free parking. To get your free parking, shoppers must leave their Blue Badge timer on their vehicle dashboard, and bring their Blue Badge ID to the Customer Service Desk. The individual on the Badge must be present at the Desk in order to get the parking validated. Once validated, at the end of their visit, shoppers must pop their Car Parking ticket into any payment machine (located on all Levels except Level 4) before proceeding to their vehicle.
Family Bay Parking
Gloucester Quays does not currently offer Family Bay parking.
Cash Machines
Gloucester Quays currently has 2 Cash Machines – both are located on the Ground Floor (Mall) by Lifts/Stairwell A and B.
Hire of Turbo Tots Cars
Gloucester Quays offers Turbo Tot cars suitable for toddlers/young children available to hire from the customer services desk. Turbo Tot cars must remain within Gloucester Quays and Gloucester Docks.
Autism Friendly Visual Guide
We have developed a visual guide to the centre, which aim to support you from the early stages of planning a visit, arriving at the centre, information about the amenities and what to do in an emergency.
Contact Details for Customer Service Team
Telephone: 01452 338933
Email: CServices@peel.co.uk
Customer Service Manager: Lindsey Crocombe
| Centre | |
|---|---|
| Mon - Fri | 10am - 8pm |
| Sat | 10am - 7pm |
| Sun* | 10am - 5pm |
| Bank Hols* | 10am - 6pm |
| Cinema | |
|---|---|
| Mon - Fri | 10am - 9pm |
| Sat | 10am - 9pm |
| Sun* | 10am - 9pm |
| Bank Hols* | 10am - 9pm |
If the PDF below does not display correctly, please click here
Available from the Customer Services Desk, these cards can be loaded with any amount between £5 and £500 and can be used at any participating store in the outlet including the restaurants/eateries.
Benefits
- Available in any value between £5 and £500
- Fits into your wallet or purse
- Easy and simple to use
- Choice of gift card holder
Frequently asked questions
Do you have a gift card?Yes, a Gift Card for use in participating stores with the Gloucester Quays Outlet
Where can I purchase a gift card?
These can be purchased at the Customer Services Desk
How do I pay for a Gloucester Quays Outlet Gift Card?
The following methods of payment are accepted:
Cash (limit £250)
Switch
MasterCard
Delta
Visa
Solo
Visa Debit
Where can I use my gift card at Gloucester Quays Outlet?
At participating stores in Gloucester Quays Outlet including the restaurants/eateries.
What does the card look like?
How do the cards operate?
Gloucester Quays Outlet Gift Cards can be purchased for any amount between £5 and £500 from the Customer Services Desk with cash or any major credit/debit card. The recipient can then spend the amount on the card at any store within the Gloucester Quays Outlet.
How does the recipient know the value on the card?
Customers can check their available balance and review recent transactions by visiting www.getmybalance.com or by calling 0121 268 3210 (24 hrs a day). Customers may also check their balance at the Customer Services Desk during the Centre\'s opening hours or at the Information Pods located around the Centre. The remaining value will also be stated on the Customer Receipt after each transaction.
Can children use a Gloucester Quays Outlet Gift Card?
Yes, there are no restrictions
For how long is the card valid?
The Gift Card is valid for 24 months from the activation date.
Intended for use at participating Gloucester Quays Outlets retailers. Unless required by law, it cannot be redeemed for cash. Card expires on and cannot be used or redeemed on the day after the 24 month anniversary of when card was purchased. Purchase, use or signing of the card constitutes acceptance of the terms in the Cardholder Agreement. To access card terms, purchase date or balance visit www.getmybalance.com. For customer services, retailer support or to report lost or stolen cards call 0121 268 3210.
