Frequently Asked Questions

Parking & Transport

Yes, Gloucester Quays has a multi storey car park with 1,400 spaces available so there will be plenty of room to park safely. Please bare in mind there is a 2.1m height restrictions.

Yes, customers must pay for parking before leaving the Carpark. Pay on Foot machines are available throughout the centre.

There are a selection of electric vehicle charging points available at our charging area providing a top-up service only, on Level 2.

Please note we are unable to provide fast charging.

There is no taxi rank at Gloucester Quays, but we will be more than happy to order a taxi for you from a local company at Customer Services.

Your Shopping Experience

To ensure you have a relaxing shopping experience we would advise you to visit during our quieter times, Monday – Friday 10am – 12pm,  Saturday – Sunday 10am – 12pm.

We may sometimes have busy moments during our seasonal events. Our expert teams will manage this so that everyone has a safe and enjoyable experience.

We have a range of guest services available including Free WiFi, Wheelchairs, Turbo Tot car, Mobility Scooters, Bike Parking & Car Wash. For more information, please contact our expert customer services team:

Phone: +44(0)1452 338933
Email: cservices@peel.co.uk

We have multiple washrooms with hot water and soap throughout the centre. In addition, hand sanitising facilities are available throughout the Quays.

Each washroom area is monitored by an individual attendant.

Please report cases of lost property to the customer services team. If you have lost something, we will take your details as well as a description of the item and you will be contacted if it is found. If have found something, please hand in to Customer Services.

Yes, ATM machines are available, located in St Ann’s Way entrance and next to White Stuff.

Gloucester Quays Gift Cards can be purchased at Customer Services.

Our customer services team are on hand to assist you during your visit. If you have any questions or concerns, please contact the team on Phone: +44(0)1452 338933
Email:  cservices@peel.co.uk

Access

All the shops are accessible by wheelchair and lifts are available on all floors of the carpark.

Assistance dogs

We welcome all assistance dogs to the Quays. Unfortunately, unless an animal is registered for assistance they aren’t permitted within the centre.

Wheelchairs

The loan of standard size wheelchair or mobility scooter are available from the Customer Services, located opposite M&S Outlet, subject to availability. Please email  cservices@peel.co.uk  to book in advance

Seating

Seating is available throughout the Quays.

Parking

We offer ample parking at the Quays, with several accessible parking spaces located close to each entrance on every floor.

Toilets

Accessible toilets are in eight areas, seven of those require RADAR key access. Each washroom is fitted with an emergency pull cord, grab rails, wider doors and lowered sinks.

For family changing facilities, please use Level 1B or Ground Floor toilets.

For more information about your visit, please contact our customer services team by calling +44(0)1452 338933 or by emailing cservices@peel.co.uk